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PASSION
SUCCESS

PRIVACY & GDPR POLICY

PRIVACY NOTICE

Last updated: July 13, 2021

This Privacy Notice is for:

Linguamasteri

It tells you what we do with your personal data, the legal bases we use for our processing, how long we keep it and your rights as an individual.

Linguamasteri understands that privacy is important to our clients.  The privacy of all clients is respected and valued and we only store information in a manner consistent with your rights and our obligations under the law. This privacy notice sets out how clients’ personal data is used.

Any personal information you share with us will be processed in accordance with the Data Protection Act 2018 (DPA), United Kingdom General Data Protection Regulation (UK GDPR) and any other relevant legislation.

Data Controller

The data controller is Linguamasteri. This means that we are responsible for deciding what is done with your personal information.

The person responsible for compliance with data protection is Helen Rivers

About Linguamasteri

We work through a website dedicated to helping people succeed in language learning and teach English, German and Spanish to language learners

Our aim is to inspire language learners to achieve their goals through motivational, confidence-building language learning opportunities, teaching through your hobbies and passions.

We collect names, email addresses, telephone numbers and details of enquiries about our services. Where you use our services we will keep information on your learning and progress.

In addition, some clients may give us information about themselves which is particularly sensitive. This is called ‘Special Category Data’ and the law says that this needs extra protection. It is likely to be (but is not limited to) information about a disability which may affect learning.

Why we collect information about you

If anyone can be identified by any information that we collect, this information is called ‘personal data’. Data protection law says that Linguamasteri must have a reason or ‘purpose’ for collecting and using personal data.

Our purposes are to:

  • Deliver our services
  • Manage our relationship with you
  • Develop new ways to meet our clients’ needs
  • Improve our service delivery
  • Keep internal records
  • Run the linguamasteri community of language learners
  • Send newsletters giving details of our services and other information that we think you may find useful

How we ensure that the processing we do is lawful

Linguamasteri cannot use your personal data for any reason unless we have a legal basis to do so. Those that we use are:

Deliver our services

  • The processing is necessary – for the performance of a contract to which the data subject is a party, or for the taking of steps at the request of the data subject with a view to entering into a contract
  • The processing is necessary for compliance with any legal obligations to which the data controller is subject, other than an obligation imposed by contract

Manage our relationship with you

  • We have a legitimate interest in using your information. This information allows us to process queries effectively.

Develop new ways to meet our customers’ needs

  • We have a legitimate interest in using your information. For example, we may develop new techniques.

Improve our service delivery

  • We have a legitimate interest in using your information. Information is held to aid the development of training materials/coaching notes. We may use feedback given to us.

Keep internal records

  • The processing is necessary for compliance with any legal obligations to which the data controller is subject, other than an obligation imposed by contract

Run the linguamasteri community of language learners

  • The data subject has given consent to the processing

Send newsletters giving details of our services and other information that we think you may find useful

  • We have a legitimate interest in using your information. This information is retained whilst working with clients and kept to allow us to communicate with clients should they wish to use our services again or should we feel that a service may be of interest to them. We may also use the contact details of those who have made enquiries for this purpose.

Where we process Special Category Data we do so because:

  • the data subject has given his or her explicit consent to the processing of the personal data for one or more specified purposes.

If you give consent you have the right to withdraw this at any time by contacting us in writing using the email address or contact details given in this privacy notice. If by withdrawing consent the delivery of our services or any other purpose may be affected, we will tell you at the time.

If you disagree with us using your personal data for one or more of our legitimate interests let us know in writing and we will stop using it for that purpose.

How long do we keep your information?

  • Details of enquiries that do not result in a coaching relationship are deleted after 7 years.
  • When coaching, clients’ physical notes and material held on email and/or computer system are shredded/deleted 7 years after the working relationship has ended.
  • Personal data is deleted from the email system 7 years after a working relationship has ended.
  • Details of financial transactions and payments are retained for a period of 7 years.  Please see https://www.irs.gov for more details.
  • We review names and email addresses held for the purpose of sending newsletters every 7

Who Do We Share Your Personal Information With?

Linguamasteri does not share your personal information with any third parties, other than those listed below.

When we share your personal data with these third parties who perform services for us, we require them to take appropriate steps to protect your personal information, and only to use the personal information for the purpose of performing those specific services.

We currently use:

Name of company

The service they perform for us

Siteground

Web hosting

Codecranes

Web developer

Buddyboss

Community platform provider

Woolentor

Payment page customiser

WPamelia

Bookings platform provider

Elementor

Website page builder

Wordpress

Website platform provider

Hubspot

CRM

Mailerlite

Email marketing

*Outlook

Email provider

*Gmail

Email provider

*Natwest

Bank

*Paypal

Payment controller

*Stripe

Payment controller

*Facebook

Social platform

*Instagram

Social platform

*Twitter

Social platform

*Pinterest

Search engine

*Youtube

Search engine

*LinkedIn

Social platform

*Google Analytics

Website traffic analytics

Myadhocpa

Virtual assistant

*Please be aware that in some circumstances these organisations are data controllers in their own right and we encourage you to read their privacy notices.

We will never sell, rent or otherwise distribute or make public your personal information with any other third parties unless we are legally obliged to do so.

Some of the personal data that we collect is processed outside the UK. This is a restricted transfer and so we ensure that a standard contractual clause recognised by the Information Commissioner’s Office (ICO) is in place as a safeguard.

Website

Our website uses –  Google Analytics tracking software to monitor you to better understand how you use it.  This software will save a cookie to your device in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.  

To opt-out: Visit https://linguamasteri.com in an incognito window and choose “Disable”. Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

IT hosting and maintenance and storage of your personal information is located within the United Kingdom

When we are contracted to do work for another organisation

When Linguamasteri acts under instruction from another organisation we are the data processor and the other organisation the data controller. There will be a contract in place which will tell us what to do with your information.  If any of your personal data is being used for a purpose that is not controlled by Linguamasteri, you will be given a different privacy notice by the data controller which will tell you all about it.

Your rights are unlikely to be affected if your information is used in this way.

Your Rights

You have rights in relation to the personal information we hold about you. These are:

  • The right to be informed about the collection and use of your personal data. We do this by providing you with this privacy notice.
  • The right of access. This is commonly referred to as ‘subject access’. You have the right to make a request to see all the personal data that Linguamasteri holds about you. You can make this request verbally or in writing and we must respond within one calendar month.
  • The right to rectification. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address and we will promptly record your request and amend our records if required.
  • The right to erasure. This is also known as ‘the right to be forgotten’. You can make this request verbally or in writing. This right only applies in certain circumstances.
  • The right to restrict processing. This right only applies in certain circumstances. If we agree to restrict your personal data for one or more purposes we will store it but not use it.
  • The right to data portability. This allows you to obtain and re-use your personal data for your own purposes across different services. If you would like us to transfer your personal data electronically, we will do this. It only applies to information you have given us, which we hold electronically and where Linguamasteri is the data controller.
  • The right to object. You have the right to object to the processing of your personal data in certain circumstances. You can make an objection verbally or in writing. You have the absolute right to stop your personal data being used for direct marketing.
  • Rights in relation to automated decision making and profiling. Linguamasteri does not use any of your personal data to make automated decisions or to create a profile of you.

How to complain

If you are unhappy about the way we handle your personal data please let us know verbally or in writing by contacting us at the address given below.

We will explain how we have processed your personal information and if we have made a mistake will tell you how we will put this right.

If you are still dissatisfied, you may report your concern to the Information Commissioner’s Office (ICO) by contacting:

Wycliffe House, Water Lane, Wilmslow SK9 5AF

Tel. 0303 123 1113

Contacting us

If you have any questions about this privacy notice, the practices of this site, or your dealings with this site, please contact us at:

office@linguamasteri.com

PRIVACY & GDPR POLICY

PRIVACY NOTICE

Last updated: July 13, 2021

This Privacy Notice is for:

Linguamasteri

It tells you what we do with your personal data, the legal bases we use for our processing, how long we keep it and your rights as an individual.

Linguamasteri understands that privacy is important to our clients.  The privacy of all clients is respected and valued and we only store information in a manner consistent with your rights and our obligations under the law. This privacy notice sets out how clients’ personal data is used.

Any personal information you share with us will be processed in accordance with the Data Protection Act 2018 (DPA), United Kingdom General Data Protection Regulation (UK GDPR) and any other relevant legislation.

Data Controller

The data controller is Linguamasteri. This means that we are responsible for deciding what is done with your personal information.

The person responsible for compliance with data protection is Helen Rivers

About Linguamasteri

We work through a website dedicated to helping people succeed in language learning and teach English, German and Spanish to language learners

Our aim is to inspire language learners to achieve their goals through motivational, confidence-building language learning opportunities, teaching through your hobbies and passions.

We collect names, email addresses, telephone numbers and details of enquiries about our services. Where you use our services we will keep information on your learning and progress.

In addition, some clients may give us information about themselves which is particularly sensitive. This is called ‘Special Category Data’ and the law says that this needs extra protection. It is likely to be (but is not limited to) information about a disability which may affect learning.

Why we collect information about you

If anyone can be identified by any information that we collect, this information is called ‘personal data’. Data protection law says that Linguamasteri must have a reason or ‘purpose’ for collecting and using personal data.

Our purposes are to:

  • Deliver our services
  • Manage our relationship with you
  • Develop new ways to meet our clients’ needs
  • Improve our service delivery
  • Keep internal records
  • Run the linguamasteri community of language learners
  • Send newsletters giving details of our services and other information that we think you may find useful

How we ensure that the processing we do is lawful

Linguamasteri cannot use your personal data for any reason unless we have a legal basis to do so. Those that we use are:

Deliver our services

  • The processing is necessary – for the performance of a contract to which the data subject is a party, or for the taking of steps at the request of the data subject with a view to entering into a contract
  • The processing is necessary for compliance with any legal obligations to which the data controller is subject, other than an obligation imposed by contract

Manage our relationship with you

  • We have a legitimate interest in using your information. This information allows us to process queries effectively.

Develop new ways to meet our customers’ needs

  • We have a legitimate interest in using your information. For example, we may develop new techniques.

Improve our service delivery

  • We have a legitimate interest in using your information. Information is held to aid the development of training materials/coaching notes. We may use feedback given to us.

Keep internal records

  • The processing is necessary for compliance with any legal obligations to which the data controller is subject, other than an obligation imposed by contract

Run the linguamasteri community of language learners

  • The data subject has given consent to the processing

Send newsletters giving details of our services and other information that we think you may find useful

  • We have a legitimate interest in using your information. This information is retained whilst working with clients and kept to allow us to communicate with clients should they wish to use our services again or should we feel that a service may be of interest to them. We may also use the contact details of those who have made enquiries for this purpose.

Where we process Special Category Data we do so because:

  • the data subject has given his or her explicit consent to the processing of the personal data for one or more specified purposes.

If you give consent you have the right to withdraw this at any time by contacting us in writing using the email address or contact details given in this privacy notice. If by withdrawing consent the delivery of our services or any other purpose may be affected, we will tell you at the time.

If you disagree with us using your personal data for one or more of our legitimate interests let us know in writing and we will stop using it for that purpose.

How long do we keep your information?

  • Details of enquiries that do not result in a coaching relationship are deleted after 7 years.
  • When coaching, clients’ physical notes and material held on email and/or computer system are shredded/deleted 7 years after the working relationship has ended.
  • Personal data is deleted from the email system 7 years after a working relationship has ended.
  • Details of financial transactions and payments are retained for a period of 7 years.  Please see https://www.irs.gov for more details.
  • We review names and email addresses held for the purpose of sending newsletters every 7

Who Do We Share Your Personal Information With?

Linguamasteri does not share your personal information with any third parties, other than those listed below.

When we share your personal data with these third parties who perform services for us, we require them to take appropriate steps to protect your personal information, and only to use the personal information for the purpose of performing those specific services.

We currently use:

Name of company

The service they perform for us

Siteground

Web hosting

Codecranes

Web developer

Buddyboss

Community platform provider

Woolentor

Payment page customiser

WPamelia

Bookings platform provider

Elementor

Website page builder

Wordpress

Website platform provider

Hubspot

CRM

Mailerlite

Email marketing

*Outlook

Email provider

*Gmail

Email provider

*Natwest

Bank

*Paypal

Payment controller

*Stripe

Payment controller

*Facebook

Social platform

*Instagram

Social platform

*Twitter

Social platform

*Pinterest

Search engine

*Youtube

Search engine

*LinkedIn

Social platform

*Google Analytics

Website traffic analytics

Myadhocpa

Virtual assistant

*Please be aware that in some circumstances these organisations are data controllers in their own right and we encourage you to read their privacy notices.

We will never sell, rent or otherwise distribute or make public your personal information with any other third parties unless we are legally obliged to do so.

Some of the personal data that we collect is processed outside the UK. This is a restricted transfer and so we ensure that a standard contractual clause recognised by the Information Commissioner’s Office (ICO) is in place as a safeguard.

Website

Our website uses –  Google Analytics tracking software to monitor you to better understand how you use it.  This software will save a cookie to your device in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.  

To opt-out: Visit https://linguamasteri.com in an incognito window and choose “Disable”. Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

IT hosting and maintenance and storage of your personal information is located within the United Kingdom

When we are contracted to do work for another organisation

When Linguamasteri acts under instruction from another organisation we are the data processor and the other organisation the data controller. There will be a contract in place which will tell us what to do with your information.  If any of your personal data is being used for a purpose that is not controlled by Linguamasteri, you will be given a different privacy notice by the data controller which will tell you all about it.

Your rights are unlikely to be affected if your information is used in this way.

Your Rights

You have rights in relation to the personal information we hold about you. These are:

  • The right to be informed about the collection and use of your personal data. We do this by providing you with this privacy notice.
  • The right of access. This is commonly referred to as ‘subject access’. You have the right to make a request to see all the personal data that Linguamasteri holds about you. You can make this request verbally or in writing and we must respond within one calendar month.
  • The right to rectification. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address and we will promptly record your request and amend our records if required.
  • The right to erasure. This is also known as ‘the right to be forgotten’. You can make this request verbally or in writing. This right only applies in certain circumstances.
  • The right to restrict processing. This right only applies in certain circumstances. If we agree to restrict your personal data for one or more purposes we will store it but not use it.
  • The right to data portability. This allows you to obtain and re-use your personal data for your own purposes across different services. If you would like us to transfer your personal data electronically, we will do this. It only applies to information you have given us, which we hold electronically and where Linguamasteri is the data controller.
  • The right to object. You have the right to object to the processing of your personal data in certain circumstances. You can make an objection verbally or in writing. You have the absolute right to stop your personal data being used for direct marketing.
  • Rights in relation to automated decision making and profiling. Linguamasteri does not use any of your personal data to make automated decisions or to create a profile of you.

How to complain

If you are unhappy about the way we handle your personal data please let us know verbally or in writing by contacting us at the address given below.

We will explain how we have processed your personal information and if we have made a mistake will tell you how we will put this right.

If you are still dissatisfied, you may report your concern to the Information Commissioner’s Office (ICO) by contacting:

Wycliffe House, Water Lane, Wilmslow SK9 5AF

Tel. 0303 123 1113

Contacting us

If you have any questions about this privacy notice, the practices of this site, or your dealings with this site, please contact us at:

office@linguamasteri.com

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